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1. General
The following general Terms and Conditions apply to all contracts, deliveries and other performances. In particular we do not accept divergent business conditions of the contracting party.

2. Time of Contract
Clicking the button "Buy now" constitutes a binding order for the items contained in the shopping basket. Confirmation of the order immediately follows the order. The sales contract arises upon our delivery confirmation or upon delivery of the goods.

3. Seeing the contract text
The contract text is stored. You can see the general terms and conditions on this site at any time.
For safety reasons your personal order data cannot be accessed online.

3. Viewing the contract text
The contract text is stored. You can see the general terms and conditions on this site at any time.
For safety reasons your personal order data cannot be accessed online.

4. Returns in the event of cancellation
In the event of cancellation you have to pay the regular costs for the return of such delivered goods as were on the order.

5. Guarantee
The guarantee proceeds in accordance with legal provisions, which means, in the event of a defect of the products, we have the initial choice of exchanging or improving the goods. In the event an improvement is not effective, or the exchanged product is also unsatisfactory, you can either give back the product for refund of the full selling price, or decrease the selling price.

6. Delivery and payment
There is no any minimum order quantity. Special means of delivery requested by our customers are calculated with a local surcharge. The product is dispatched after payment of the invoice amount. The agreement of longer delivery times is possible. The payment is carried out by credit transfer (pre-payment) or by Credit Card (Verified by Visa or MasterCard SecureCode).

7. Delivery time
Goods which are in stock are dispatched within 7 working days of receipt of payment. If goods are not available, you will be notified by email.

8. Retention of title
The product remains property of the company Puma GmbH IP Solingen until payment has been completed.

9. Data protection explanation
We use your data exclusively to carry out your order. All customer data is stored and processed by us in accordance with the appropriate regulations of the Federal Data Protection Act (BDSG) and the Tele Services Data Protection Act (TDDSG).
You have a right to a free information, correction, blocking or deletion of your stored data at any time. Please, consult us or send us your request by email or fax.
We don't pass your personal data on to third parties without your agreement which may be revoked at any time. Such data includes for example your house address and email address.

10. Place of performance and place of jurisdiction
Place of performance and place of jurisdiction for both parties is Solingen if the customer is a merchant. The law of the Federal Republic of Germany applies exclusively.

11. Use of SalesViewer® technology
This website uses SalesViewer® technology from SalesViewer® GmbH on the basis of the website operator’s legitimate interests (Section 6 paragraph 1 lit.f GDPR) in order to collect and save data on marketing, market research and optimisation purposes.
In order to do this, a javascript based code, which serves to capture company-related data and according website usage. The data captured using this technology are encrypted in a non-retrievable one-way function (so-called hashing). The data is immediately pseudonymised and is not used to identify website visitors personally
The data stored by Salesviewer will be deleted as soon as they are no longer required for their intended purpose and there are no legal obligations to retain them.
The data recording and storage can be repealed at any time with immediate effect for the future, by clicking on https://www.salesviewer.com/opt-out in order to prevent SalesViewer® from recording your data. In this case, an opt-out cookie for this website is saved on your device. If you delete the cookies in the browser, you will need to click on this link again.

PUMA IP GmbH Solingen
An den Eichen 20-22, D-42699 Solingen
Fon: +49 (0)2851-5896-50, Fax: +49 (0)2851-5896-60, info@pumaknives.de