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Repair Service

Repair Service for PUMA Knives

For all customers located in the US.

Customs Regulations

  • Value Declarations: All shipments must have a declared value for customs, even if no sale took place.

  • Documentation: Proper documentation, including a commercial invoice and, if necessary, export licenses, is required.

  • Duties and Taxes: Shipments over a certain value are subject to duties and taxes, which are typically paid by the recipient.

  • EORI Number: Businesses shipping to Germany may need an Economic Operators Registration and Identification (EORI) number for customs clearance.

Best Practices for Compliance and Smooth Shipping

  • Accurate Paperwork: Ensure all documents are accurately filled out and attached to your shipment.

  • Understand Regulations: Familiarize yourself with the latest customs regulations and restricted items lists for both the US and Germany.

  • Choose the Right Service: Select a shipping service that aligns with your budget, delivery timeline, and the nature of your goods.

  • Consider Insurance: Opt for additional insurance for valuable items to protect against loss or damage.

Note: PUMA is not responsible for paying any customs fees, duties, or taxes levied on shipments entering Germany. 

Send your Puma knife to us for repair.
Please be sure to post your Puma knife securely packed to:

PUMA GmbH IP Solingen
An den Eichen 20-22
D-42699 Solingen

Enclose a letter with your full address (including email address) and description of complaint or your wish. Please understand that we do not accept any pay-on-delivery shipments.

We check and assess the damage. Then we email you a cost estimate. You can pay the repair costs by credit card or PayPal. (If you pay by credit card, you need Verified by Visa or MasterCard SecureCode)

After receipt of the payment the repair is carried out and your Puma knife is sent back. In the case of repairs under warranty you get the knife back automatically after repair.

If you want to send a knife for repair or refurbishing from outside the European Union, please follow our instructions:

Attach a letter with the following details:
• Our company name and address
• Your name and address
• Reason for shipping
• Item number of the knife
• Year of production
• Price in year of production
(Note: customary free limit is 22.00 EUR)

If there is an issue with providing any of this information, please ask us. You can send an email and we will provide you with all information.

Please attach this letter on the outside of the parcel (with shipping bag).

It is very important that customs are able to read it without opening the package. Enclose your personal inquiry inside the parcel.

Thank you for your cooperation.

PUMA IP GmbH Solingen
An den Eichen 20-22, D-42699 Solingen
Fon: +49 (0)2851-5896-50, Fax: +49 (0)2851-5896-60, service@pumaknives.de