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» Frequently asked questions
   
» Why do I not get a confirmation of order?
  If you have ordered products online from us and have not received a confirmation of order , please contact us immediately at info@pumaknives.de
 
» When was my Puma knife made?
  Is there a 5-digit number impressed on your Puma knife? It is on the finger guard at Puma fixed blade knives. At Puma folding knives it is on the pushing spring. Found? then you enter the 5-digit number in the text field below.

Is there a 3-digit number etched on your Puma knife? e.g. 105 RC, then you enter the 3-digit number "105" in the text field below.

Is there a 2-digit number etched on your Puma knife? e.g. 11 RC, then you enter the 2-digit number "11" in the text field below.

RC = Rockwell C, it means that the knife was tested on its rockwell hardness.
 
 
Please enter the number of your knife.
   
 
» Can my Puma knife still be repaired?
 

We cannot exchange the blade at fixed blade Puma knif, because this would be the same like making a new knife. If the top of the blade has brocken off or the blade shows gaps, the knife can be resharpened.

At the most Puma folding knives the parts (blade saw.corkscrew...) can be exchanged.

Multisectional Puma hunting pocket-knives like 943 and 945 can only be repaired when they were made after 1990. Blades and springs were altered at that time. unfortunately, the new parts don't fit in the old knives any more. Remaining stocks of the old blades and springs are not available either.

Of course a refurbishing of the knife (cleaning, resharpening) is always possible.
 

» Where and how do I send my puma knife for repair
  Please be sure to send your puma knife well packed to:

Puma GmbH IP Solingen
An den Eichen 20-22
42699 Solingen
Germany



Enclose a letter with your address and description of complaint or your wish. At the guarantee you get the knife back automatically after the repair. At first you receive a cost estimate at repairs with costs, after receipt of the payment the repair is carried out and your puma knife is sent back.

Please understand that we do not accept any shipments which are not stamped.
 

» Why is there a tiny dot on the blade of my Puma knife?
  This is so-called "Rockwell dot". All puma knife is tested on its rockwell hardness according to the system Rockwell C . For this a diamond top is pressed into the blade under a fixed burden and the penetration depth is measured. The stated value determines the hardness of the steel.
 
» Is this true, that puma knives have a lifelong guarantee?
  In Germany it is not legal to give a lifelong guarantee. Please see the "Warranty".
 
» Can I get spare parts for my Puma knife?
  We don't sell any spare parts like blades, springs or scales which are basic components of a knife. Due to the guarantee every Puma knife must be repaired in our company. Exceptions are screws for Puma knives with screwed metal handles and inlays which are stuck in the scales. You can also purchase substitute sheaths if they are available for your Puma knife.
 
» .......
  If you have any question which is not or insufficiently answered. Please contact us.

Tel.: +49 (0)2851-5896-50
Fax: +49 (0)2851-5896-60
E-Mail: info@pumaknives.de



 
 
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